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14 Day Returns Policy

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Returns Policy

At Rabaya, we want all our customers to be completely satisfied with their purchase. If you change your mind or need to return an item for any reason, we've outlined our returns policy below to make the process as smooth as possible.
You have 14 days from the date of delivery to return items purchased from Rabaya.com. After this period, unfortunately, we cannot offer you a refund or exchange.
  • Items must be in their original condition, unworn, and with the swing tag un-removed.
  • Please ensure that the returned item is securely packaged to prevent any damage during transit.
  • Kindly be aware that should an item be found stained, damaged, or in a worn condition upon inspection, there is a possibility it may be returned to you.
  • The cost of returning items is the responsibility of the customer.
  • When processing your refund, the return postal cost will be deducted from the total refund amount.

We are so sorry If you receive a damaged item from us, please contact us immediately at [email protected] with the following details:

  • Your order number
  • A description of the damage
  • Clear photos of the damaged item and its packaging

We aim to respond to all damage claims within 5 working days and will provide instructions on how to proceed with the return or exchange.

To initiate a return, please follow these steps:

  • Email us at [email protected] with your order number and the reason for the return.
  • Wait for our response, which will include further instructions on how to return the item.

Once your return is received, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that it may take some time for your refund to be processed by your bank or credit card company.

If you have further questions or concerns feel free to contact our customer service team at [email protected]