At Rabaya, we want all our customers to be completely satisfied with their purchase. If you change your mind or need to return an item for any reason, we've outlined our returns policy below to make the process as smooth as possible.
- Items must be in their original condition, unworn, and with the swing tag un-removed.
- Please ensure that the returned item is securely packaged to prevent any damage during transit.
- Kindly be aware that should an item be found stained, damaged, or in a worn condition upon inspection, there is a possibility it may be returned to you.
We are so sorry If you receive a damaged item from us, please contact us immediately at [email protected] with the following details:
- Your order number
- A description of the damage
- Clear photos of the damaged item and its packaging
We aim to respond to all damage claims within 5 working days and will provide instructions on how to proceed with the return or exchange.
Once your return is received, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note that it may take some time for your refund to be processed by your bank or credit card company.
If you have further questions or concerns feel free to contact our customer service team at [email protected]