1. 14 Day Returns Policy

You have 14 days from the date of delivery to return items purchased from Rabaya.com. After this period, unfortunately, we cannot offer you a refund or exchange.

2. Conditions for Returns

  1. Items must be in their original condition, unworn, and with the swing tag un-removed.
  2. Please ensure that the returned item is securely packaged to prevent any damage during transit.
  3. Kindly be aware that should an item be found stained, damaged, or in a worn condition upon inspection, there is a possibility it may be returned to you.

3. Return Postal Code

  1. The cost of returning items is the responsibility of the customer.
  2. When processing your refund, the return postal cost will be deducted from the total refund amount.

4. Damaged Items

We are so sorry If you receive a damaged item from us, please contact us immediately at returns@rabaya.com with the following details:

  1. Your order number
  2. A description of the damage
  3. Clear photos of the damaged item and its packaging

We aim to respond to all damage claims within 5 working days and will provide instructions on how to proceed with the return or exchange.

5. How to Initiate Return

To initiate a return, please follow these steps:

  1. Email us at returns@rabaya.com with your order number and the reason for the return.
  2. Wait for our response, which will include further instructions on how to return the item.

6. Refund Process

Once your return is received, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Please note that it may take some time for your refund to be processed by your bank or credit card company.