You have 14 days from the date of delivery to return any items purchased from Rabaya.com. Unfortunately, we cannot offer a refund or exchange after this period.

To be eligible for a return, items must:

• Be in their original condition

• Be unworn and unwashed

• Have the swing tag intact and unremoved

Please ensure your item is securely packaged to prevent any damage during transit.
If an item is found to be stained, damaged, or worn upon inspection, it may be returned to you and a refund may not be issued.

• The cost of returning items is the responsibility of the customer.

• When processing your refund, the return postage amount will be deducted from your total refund.

Our website can be navigated using a keyboard alone, offering an accessible alternative for users who cannot operate a mouse or touch device.

If you receive a damaged item, we sincerely apologise. Please contact us immediately at returns@rabaya.com with:

• Your order number

• A brief description of the damage

• Clear photos of the damaged item and its packaging

We aim to respond within 5 working days and will advise you on how to proceed with the return or exchange.

To start a return, please follow these steps:

1. Email us at returns@rabaya.com with your order number and the reason for the return.

2. Wait for our response, which will include the next steps and return instructions.

Once we receive your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed and credited back to your original payment method.

Please note that it may take some time for your bank or card provider to process and reflect the refund.