Certified Reviews
Frequently Asked Questions
ORDERING & PRICING
How can I place an order online?
To place an order online, browse our website, add items to your cart, and proceed to checkout to complete your purchase.
Do you offer international shipping?
Yes, we ship worldwide. Shipping charges may vary depending on the destination. Please contact our customer service team before placing an order.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this to track your order through our delivery partner’s website.
PAYMENTS & PRICING
Which methods of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure payment methods.
Are my payment details secure?
Yes, we use industry-standard encryption to ensure your payment details are safe. Your information is secure when shopping on our site.
Do you offer any discounts or promotions?
Yes! Be sure to sign up for our newsletter to receive updates on discounts, promotions, and special offers.
PAYMENTS & PRICING
What is your return policy?
You have 14 days from the date of delivery to return items purchased from Rabaya.com. After this period, unfortunately, we cannot offer you a refund or exchange. Please visit our returns page for full instructions.
How do I return an item?
To return an item, please contact our customer service team, who will provide you with the necessary return instructions. Email us at returns@rabaya.com with your order number and the reason for the return
What is the refund process?
Once your return is received, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note that it may take some time for your refund to be processed by your bank or credit card company.
PRODUCTS & AVAILABILITY
Are the products on your website in stock?
Most of our products are in stock and ready to ship. However, if an item is out of stock, you will be notified on the product page, and we may offer you the option to backorder it.
Do you restock sold-out items?
We frequently restock our most popular items. If an item you want is out of stock, please join the waitlist on the product page to receive a notification when it’s available again.
Can I request a specific product that’s not listed?
If you’re looking for a product we don’t currently carry, feel free to contact us, and we will try our best to source it for you.
